Cancellation, Rescheduling & Refund Policy

At Veil Whispers, each appointment is personally reserved for you and your animal. Because dedicated time is set aside for every session, all bookings are final and non-refundable.

Rescheduling

We understand that plans can change. If you are unable to attend your scheduled session, you may reschedule your appointment up to 12 hours before your scheduled start time.

If you need to reschedule, you may select another available appointment through the Veil Whispers scheduling system.

If there are no appointments available within the next 90 days, you may be offered the next available appointment or, at the discretion of Veil Whispers, receive an account credit for the amount originally paid to be applied toward a future session.

Account credits have no cash value and cannot be exchanged for a refund.

Late Rescheduling

Appointments cannot be rescheduled within 12 hours of the scheduled start time. Changes requested within this period will be treated as a missed appointment, and a new session must be booked at full price.

Refunds

All Veil Whispers sessions are non-refundable once booked. This includes changes of mind, failure to attend, late arrival, and failure to reschedule within the permitted timeframe.

If Veil Whispers must cancel or reschedule your appointment, you will be offered an alternative appointment. If a suitable alternative cannot be provided, you may choose to receive an account credit or a refund of the amount paid for the affected session.

By Booking a Session

By completing your booking and payment, you acknowledge and agree to this Cancellation, Rescheduling & Refund Policy.

If you have questions or need assistance with an existing appointment, please contact:

Veil Whispers LLC
tatyana@veilwhispers.com